Effective Date: January 1, 2026
Introduction
This Privacy Policy describes how Smart HVAC System of Palm Springs (“Company,” “we,” “our,” or “us”) collects, uses, and protects your information when you visit our website or use our services, including HVAC services such as AC installation, repair, maintenance, and duct cleaning.
We are committed to protecting the privacy of our website visitors and customers. This policy explains how we handle customer information in connection with our lead generation activities, including phone calls, contact forms, and quote requests.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We collect information from you in several ways, including:
1. Information You Provide Directly
When you interact with our website or services, you may provide:
- Name
- Phone number
- Email address
- Service address
- Details about your HVAC or AC service needs
- Any information submitted through contact forms or quote request forms
2. Phone Call Information
When you call our business:
- Calls may be recorded for quality assurance and training purposes
- We may collect caller ID information
- Notes related to your service request may be stored
3. Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Referring website or source
- Interaction with website content
This data helps us understand website visitors and improve our HVAC services and overall user experience.
How We Use Your Information
We use customer information for the following purposes:
- To respond to inquiries and provide HVAC services
- To schedule appointments and process service requests
- To communicate with you via phone, email, or text message
- To provide estimates and follow up on quote requests
- To improve our website, services, and customer experience
- To analyze website traffic and user behavior
- To send promotional or marketing communications (where permitted by law)
How We Share Information
We do not sell your personal information.
We may share your information with trusted third parties when necessary, including:
- Service providers (such as CRM systems, scheduling tools, and marketing platforms)
- Call tracking and analytics providers
- Technicians or subcontractors performing requested services
- Legal authorities when required by law
All third parties are required to protect your information and use it only for the services they provide.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and analyze website performance.
Cookies may be used to:
- Remember user preferences
- Track website traffic and visitor behavior
- Improve functionality and performance
You can disable cookies through your browser settings, but this may affect website functionality.
Third-Party Services
We may use third-party tools to better understand website visitors and improve our marketing efforts, including:
- Google Analytics
- Google Ads and Facebook Ads
- Call tracking services
These third parties may use cookies and tracking technologies to collect information about your activity on our website.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights (California Residents)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect and how it is used
- The right to request access to your personal information
- The right to request deletion of your personal information
- The right to opt out of the sale of personal information (we do not sell your data)
- The right to non-discrimination for exercising your rights
To exercise your rights, please contact us using the information below.
Opt-Out Options
You may opt out of certain data uses by:
- Unsubscribing from marketing emails
- Contacting us directly to request removal from our records
- Disabling cookies in your browser
Children’s Information
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
If we learn that we have collected such information, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
We encourage you to review this policy periodically.
Contact Information
If you have any questions about this Privacy Policy, please contact us:
Smart HVAC System of Palm Springs
1546 N Palm Canyon Dr
Palm Springs, CA 92262
Phone: (760) 760-1989
Email: info@smarthvacsystemofpalmsprings.com
License #1098375